Return Policy

Here is the wording of the refund and return policy for Tamrna Store after modifying the text you sent to suit the dates and fresh dates products.


Refund and Return Policy

At Tamrna , your satisfaction is our priority. Because we offer fresh, delicate food products, we handle them with the utmost care to ensure they reach you in the best condition. Please review our return and refund policy below.


Can I return opened or used products?

Unfortunately, we do not accept returns of opened or used products for safety and quality reasons.


What is the return period?

You can request a return of the product within the same day of receiving your order, provided that it is

  • The product is damaged or defective.
  • Incorrect product.

Clear evidence with photos is required to prove the problem.


Are returns only accepted for damaged or faulty products?

Yes, we only accept returns in the following cases:

  • The product arrived damaged or broken.
  • Wrong product sent.
  • There is an obvious quality problem (such as damage or leakage).


Who bears the return shipping costs?

  • If the return is due to our error or a product issue, we will cover all return shipping costs.
  • If the return is for any other reason, the customer will bear the shipping costs.


What are non-returnable products?

  • Opened or used products.
  • Specialty, refrigerated, or fresh (such as wet) products, unless they are defective or damaged.


Return Acceptance Terms

  • The product must be in its original condition (unless damaged during shipping).
  • Provide clear proof with photos or video.
  • Report the problem on the same day of receipt .


Do you offer cashback?

We offer store credit or product replacement depending on the condition.

We do not offer cash refunds unless required by law.


Application processing time

Return requests are processed within two business days of receiving all required information.


What if I receive the wrong or damaged product?

We will immediately replace it or issue you store credit at no additional cost.


Does this policy apply to all products?

Yes, it applies to all our products, with special consideration for fresh or delicate products.